FAQs

We’re conveniently located in the heart of Evesham. You can find our full address and map on our Contact Us page.

Our typical opening hours are:
Monday to Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 2:00 PM 
Saturday & Sunday: Closed
Please check ahead for holiday or emergency hours.

Yes, we provide cosmetic treatments such as teeth whitening, veneers, and smile makeovers. For more information visit: Cosmetic Dentistry – Active Smile

At the practice we have ground floor facilities which are suitable for disabled patients, including those in wheelchairs. Disabled car parking is available at the front of the practice. Wheelchair access is available to both front and rear entrances of the building. Please advise our dental care team if you require ground floor facilities when booking your appointments.

Your dentist will recommend the intervals for your visits based on your individual oral health needs. If you are unable to keep an appointment we kindly ask that you please provide us with at least 24 hours notice so that we are able to offer someone else that time.

You may cancel a course of treatment for which you have booked an appointment and be fully refunded any fees paid for treatment not yet performed, provided you give a minimum of 24 hours prior notice. If 24 hours prior notice is not received, the practice reserves the right to withhold a proportionate amount of money, based upon the length of the appointment, to cover overheads.

Patients who regularly fail to attend, cancel or arrive late for appointments will be required to pay for any treatments in advance or may not be offered further appointments. Patients who wish to cancel Independent or Hygienist treatments are required to provide 24 hours notice, or a Failure to Attend or Late Cancellation charge may be applied.

Our phones are often extremely busy early in the mornings, so we would recommend making non-urgent calls in the afternoon. Alternatively you can email us at: reception@activesmile.co.uk

Yes! We are currently welcoming new Private patients. If you’re interested in joining the practice, please get in touch with our reception team to book your first appointment.  At this time, NHS spaces are limited and are only available for children. Please contact reception for the latest availability.

You can book by calling our reception team or visiting us in person.

Please bring any medical/dental history you may have, and a list of any medications you’re taking.

If you experience a dental emergency, contact us as soon as possible. We aim to offer same-day appointments for urgent cases.

We accept cash,  debit/credit cards and can discuss finance options for larger treatments.

Yes, we specialise in gentle, compassionate care. We understand dental anxiety and will take the time to make your visit as comfortable as possible.

Yes, there is parking available at the rear of the practice. Please allow a few extra minutes before your appointment to find suitable parking, especially during busy times.

Yes, we offer dental implants at our sister practice Cool Smiles. A consultation is required to determine if you’re a suitable candidate. To find out more information visit Dental Implants – Cool Smiles

Yes, we have dedicated dental hygienists available. Regular hygiene appointments help maintain healthy gums, fresh breath, and can prevent gum disease.

Just let our Patient Care Team know in person, by phone or via email. Or via the online patient portal It’s important we have your most up-to-date contact information and medical history to ensure your safety and continuity of care.

Our Online Patient Portal is a secure and convenient way for patients to manage their dental care anytime, anywhere. It allows you to access appointments, view treatment plans, update your details and more.

Simply contact our patient care team to receive your link via email or SMS. Once you click the link, you can create your secure login details. Or we have a QR code in the practice which can be scanned and will take you directly to the portal. Please see video below for steps on how to access the patient portal.